Terms & Conditions

• Terms & Conditions
  • Alteration of Terms and Conditions of Use
  • Copyright
  • Limitation of Use
  • Links to Third Party websites
  • Service Interruption and Viruses
  • Disclaimer
  • Applicable Law

Customer Services

• Privacy Statement
  • Your Consent
  • Sharing of Information
  • Opt-out Policy
  • Optional Voluntary Information
  • Usage Tracking
  • Cookies
• Security
• Payment Methods
• Orders - Online Purchase of Goods
• Deliveries
• Postage & Packaging
• Returns & Refunds
• Pricing, Descriptions & Availability
• 24 Hour Non Cookie Basket
• Changes & Amendments

Sage Pay
GolfMission accepts most UK debit cards, MasterCard and Visa. All transactions will be processed by the secure payment gateway provided by Sage Pay www.sagepay.co.uk. GolfMission does not hold credit card details. During the payment process the card issuer will be asked to perform the usual verification checks. If you are shopping in Europe or the USA we can accept the payment through Sage Pay and your payment will be converted automatically by your credit card company into your local currency. You may be charged for this service. For the rest of the world please make your payments through PayPal.

Over the Telephone
If you prefer to pay us over the telephone using your credit or debit card, we will be happy to do this for you.
Please call +44 1242 584949
We do not retain any of your credit/debit card details on our system.

Transactions from outside the UK
All transactions are carried out in UK pounds sterling only. All payments from outside the UK can be accepted through PayPal.
Sage Pay will accept payments from Europe and The USA. Your payment will be converted automatically by your credit card company into your local currency. You may be charged by them for this service.

NOTE
When placing an order, the customer undertakes that all details provided to GolfMission are true, accurate and valid, that the customer is authorised to use the payment card, and that there are sufficient funds to cover the cost of the purchase.

VAT
All prices are in British Pounds and include Value Added Tax at the current rate.
Vat no 791 274607

Prices
All prices advertised are subject to changes.

Orders - Online Purchase of Goods
When ordering products on this website the buyer is agreeing to purchase at the price and in the way described. GolfMission acceptance of the order is conditional on the payment receipt, acceptance of payment and the ability of GolfMission to provide the item.
If for any reason we cannot supply an item we will refund your payment in full. Following the necessary payment and address checks, and subject to payment approval we will dispatch the order. Our acceptance of an order takes place at point of dispatch.
GolfMission reserves the right to refuse an order. In the event of this, you will be notified as soon as possible. Where, for any reason the item cannot be provided any payment received will be refunded in full. There may be circumstances when GolfMission has to refuse to accept an order, for example if the items selected are unavailable, or it has not been possible to obtain authorisation for your payment or if in the unlikely event that there has been a price or product description error. All refunds are given at the discretion of the company management.
We reserve the right to cancel any order at any time and refund the card holder if we have been advised that the card use has not been authorised and the order does not comply with our Terms & Conditions as well as, but not exclusively, for security reasons.
For security purposes, all unusually high orders, in value or quantity, will have to be verified. We may contact you and your credit provider. If you have a query with an order, please email info@playgolfmission.com

Deliveries
We deliver to the UK, Europe and selected countries in the rest of the world.
Individual orders are sent via Royal Mail services and may require a signature on delivery.
Orders over 1.5kg in weight will be sent via Fedex overnight. All orders will require a signature on delivery.
Customers are required to check all the information they provide when making a purchase. GolfMission will not be responsible for items lost or delayed due to customers supplying an incorrect delivery address.
It is a Company policy to confirm the name of the addressee and the destination address if different to registered. We may need to contact you in order to do so.
Delivery times are given as an indication but cannot be guaranteed by GolfMission. GolfMission will not be responsible for delays in delivery times that occur outside of GolfMission control such as postal delays or force majeure. In the event that a delay or loss of order or item occurs, for which Royal Mail or Fedex accept or acknowledge responsibility, GolfMission reserves the right to delay the sending of duplicate or replacement items, or the issuing of refunds, until the claim against the carrier has been resolved.
International deliveries outside the EU may be subject to duty and custom charges for which the buyer is responsible. These taxes could result in a delay in delivery if items are held at customs. GolfMission does not refund these taxes should you wish to return the purchase.
In some cases, where Royal Mail or Fedex has been unable to secure a signature on delivery, the order will be held while the customer arranges a re-delivery. After a stated period the order will usually be returned GolfMission. GolfMission will resend the order to the customer, at the customer's expense. However, the 7 working day returns policy will apply to the date that initial delivery was made, not the date of re-delivery.
If you have any queries about delivery, please email us at: info@playgolfmission.com
If you require next working day delivery, you will have to place your order before 1pm to ensure same day dispatch.
If we receive your order before 1pm Monday to Thursday we will dispatch it the same day. If we receive your order after 1pm, we will try our very best to dispatch it that day but during busy periods, this may not be possible so orders will be sent out the following day. If delays are anticipated you will be notified.
If you order after 1pm on a Friday, your goods will be dispatched the following Monday (excluding Bank Holidays). Next day delivery orders placed on a Friday before 1pm should arrive the following Monday.
External factors may occasionally cause delays.

Overseas Delivery
Delivery costs for international orders do not include duty and custom charges, so you may be required to pay additional domestic sales taxes at the time of delivery. In the event that you wish to return your item, GolfMission is unable to refund import duty and local sales taxes.

Postage & Packaging
All goods are suitably packed in protective wrapping or a box.
The postage charge will appear on your screen as you go through the ordering stages of the purchase, and will depend on the weight of the package and destination. Overseas orders that exceed 2kg will be split into smaller packages to keep the postage costs as low as possible.
All deliveries will be sent by Royal Mail and will require a signature on receipt.

Returns & Refunds
All returns must be in the original condition and saleable.
Refunds can be made only to the original purchaser (the receipt must be included with the returned goods).
GolfMission accepts returns sent back within 7 working days of delivery. To do this you must notify us in writing or by email.
Email info@playgolfmission.com The returned item must be sent back to us within 7 working days. We would recommend that you use insured and signed for carrier or post.
GolfMission is not responsible for any returns lost or damaged in the post, so buyers are advised to return goods using a signed for delivery service.
Returned items must be sent to:
GolfMission Ltd
26a Clarence Street
Cheltenham
GL50 3NX
UK

For items found to be faulty, full refund, replacement or exchange will be given. The replacement or exchange will be sent to you free of p&p. We reserve the right to inspect the goods before such refund, replacement or exchange can be given and to refuse it if the goods have been damaged by misuse.
If goods have been damaged in transit we must be notified within 48 hours from the time you have received your goods. If we can not provide the replacement, a full refund will be given.
No refunds will be given if, in GolfMission opinion, the item has been used, damaged, marked or altered in any way. Any items returned used, damaged, handled inappropriately, or returned outside of the 7 working days returns period will not be accepted and returned to the customer, at the customer's expense.
The value of the refund will exclude shipping costs. If your order has been sent to a destination within the EU, all sales taxes will be refunded. For orders outside the EU, customs duties and sales taxes incurred by the purchaser are non-refundable.

International returns
Returning items from countries outside the EU: Packages must have a completed customs declaration. This should be adhered to the package with the check box OTHER ticked and the declaration should state Returned good originating in the EEC. GolfMission will not be responsible for customs duties.
The buyer must fully complete GolfMission returns process in order to return an item. Please see below info on How to Return. The buyer is responsible for the cost of returning any items. GolfMission is not responsible for any returns lost or damaged in the post, so buyers are advised to return goods using a signed for delivery service.
Once we have received the returned goods in their original condition we will refund the original credit or debit card used for the purchase. The refund will be for the full value of the order excluding the original delivery charge. We try to process all refunds quickly, but please allow up to 10 working days. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer.

How to return
Should you need to return or exchange an item you must do this within 7 working days of delivery.
1. Send an email to info@playgolfmission.com stating that you wish to return the item and your reason for the return. You will need to include your order number, name and address in this email.
2. GolfMission will email you to confirm we have received your returns notification email.
3. Within 7 working days of delivery send the item(s) back to GolfMission with the original receipt. We advise that items are returned by registered post as GolfMission is unable to accept any responsibility for items that fail to reach us. The buyer is responsible for the cost of returning any items unless proven faulty.
GolfMission Ltd
26a Clarence Street
Cheltenham
GL50 3NX
UK
4. Once we have received and verified your returned item(s), we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund will be issued.
5. The refund will be for the full value of the order excluding the original delivery charge. We try to process all refunds quickly, but please allow up to 10 working days. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer.
All returns must be in the original condition and saleable.
Please note that items returned used, altered in any way, with stains, or handled inappropriately, or returned outside of the 7 working day returns period will not be accepted and will be returned at the customer's expense.
If you require a completely different item, you will need to place a new order online and return the original item for a refund.
If you have received a faulty item, or the item is not what you originally ordered, please email info@playgolfmission.com within 48 hours of delivery. Quote your order number, name and address, product details and the reason for return. Please also advise whether you require a refund or a replacement. We will then respond via email on how to proceed with your return.
Exchange will be made only if the original receipt is included with the goods returned.